Shipping Policy
At XELLENCE GLOBAL Inc, we strive to deliver your order as quickly and reliably as possible. Please review our Shipping Policy below.
1. Processing Time
Once your order is placed, our warehouse will prepare and ship your items within 1–5 business days.
During peak seasons or high-volume periods, processing times may vary slightly, but we always work to ship your order as soon as possible.
2. Shipping Method & Delivery Time
We ship through dedicated logistics lines to ensure safe and efficient delivery.
Estimated delivery time after dispatch is typically: 8–12 business days
Delivery times may vary depending on:
Weather conditions
Customs inspections
Local courier delays
Other unforeseen or uncontrollable factors
We appreciate your understanding should any unexpected delays occur.
3. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to follow your package’s progress at any time.
4. Shipping Areas
We currently ship to most regions we serve. If your address is outside our delivery coverage, we will notify you as soon as possible.
5. Wrong or Incomplete Addresses
Customers are responsible for providing accurate shipping information. Delays or losses due to incorrect addresses may not be eligible for free replacement or refunds.
6. Shipping Fees
Shipping fees, if applicable, will be calculated and shown at checkout before you complete your order.
7. Contact Us
If you have any questions about your shipment or need assistance tracking your order, please contact our support team. We’re here to help.